Collect Gladly data into your data warehouse or ours. The Matatika pipelines will take care of the data collection and preparation for your analytics and BI tools.
Gladly: A customer service platform that unifies all communication channels into one dashboard.
Gladly is a customer service platform that allows businesses to manage all customer communication channels, including phone, email, chat, social media, and messaging, in one unified dashboard. This enables customer service representatives to have a complete view of the customer's history and preferences, allowing them to provide personalized and efficient support. Gladly also offers features such as automation, analytics, and integrations with other business tools to streamline the customer service process and improve overall customer satisfaction.
The username used to authenticate with the Gladly API.
The password used to authenticate with the Gladly API.
The Gladly project IDs that the API user has access to.
The date from which to start retrieving data from the Gladly API.
The base URL for the Gladly API.
A mapping of Gladly streams to destination tables in the data warehouse.
Configuration settings for each stream map, such as column mappings and data types.
Whether or not to flatten nested JSON objects in the Gladly API response.
The maximum depth to which nested JSON objects should be flattened.
Extract, Transform, and Load Gladly data into your data warehouse or ours.
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